Frequently Asked Questions

Get answers to common questions about F/A Private Welllness Membership .

The membership includes a bespoke treatment plan, monthly credits, priority booking, access to wellness coaching, and exclusive product discounts. Specific inclusions vary by tier; we will discuss options and customize benefits during your enrollment consultation.

Our clinicians perform a comprehensive skin and health assessment, consider medical history, lifestyle, and goals, then design a phased plan. Treatments, skincare regimens, and wellness coaching are adjusted over time to track progress and optimize outcomes.

Yes. Memberships can be upgraded to higher tiers and include a cancellation policy. Upgrades take effect immediately with prorated adjustments; cancellations require notice as outlined in your agreement. Our team will explain terms during enrollment.

We require a brief medical history review and may request lab results or physician clearance for certain treatments. This ensures safe, effective care. Any necessary referrals or pre-authorization needs will be discussed before starting the program.

Monthly credits apply toward treatments and services; unused credits may expire per your tier's policy. Additional member discounts reduce product and service prices. Detailed credit values, expiration rules, and eligible treatments are provided in your membership agreement.

Possibly. Your clinician will assess current products and routines, recommending adjustments to optimize treatment results. Some products may be suggested or discontinued temporarily. Any changes aim to enhance efficacy and are explained before implementation.